Courtney: Connecticut VA phone systems upgrade after constituent complaints – Norwich Bulletin
Phone systems at the Connecticut VA Healthcare System's community clinics have been upgraded to address a problem with voicemail messages being lost, officials announced on Friday.
The problem first came to the attention of U.S. Rep. Joe Courtney, D-2nd District, during a May 30 town hall meeting at the Norwich Veterans' Center, when clients said they were having difficulty getting through to the New London clinic.
After Courtney relayed the situation to Connecticut VA Director Gerald Culliton, officials there requested emergency funding through the VA Region 4 Office of Information and Technology to purchase new phone systems for the six community clinics across the state.
The new phone system will allow phones at outpatient clinics to ring four times before rolling calls to the Newington call center, staffed by live operators.