Mobile Menu - OpenMobile Menu - Closed
Twitter icon
Facebook icon
YouTube icon
RSS icon

Courtney’s Office Assists ECSU Professor With Securing Student Loan Forgiveness After Mix-up

July 18, 2018
Constituent Corner

This post is part of the Constituent Corner series sharing stories of successful casework outcomes for residents of the Second Congressional District

CONSTITUENT CORNER: Meredith Clermont-Ferrand is a professor at Eastern Connecticut State University in Willimantic. Last spring, Meredith contacted my office seeking assistance with FedLoan Servicing, a private company that operates in partnership with the U.S. Dept. of Education.  As a professor at ECSU, Meredith is eligible to participate in the Public Service Loan Forgiveness (PSLF) program that is designed to reimburse college graduates for student loans if they pursue a career in public service. In addition to working in a public service career, graduates must first make a total of 120 on-time monthly loan payments before qualifying for the PSLF program.

When Meredith submitted the standard forms necessary to prove she has made the qualifying payments, a representative from FedLoan Servicing claimed that because she had rounded her monthly payments up to the nearest dollar amount on her last 51 loan payments, she did not qualify for the loan forgiveness program. This meant that four years’ worth of on-time monthly payments were not going to be counted.

After receiving this information from Meredith, our higher education caseworker, Brianna, got right on the case. After some initial research, Brianna discovered that making an “overpayment” would not disqualify her previous payments. With that information, Brianna sent an inquiry to the U.S. Department of Education requesting clarification on Meredith’s behalf. After two months, our office received the welcome news that all of Meredith’s payments would count towards her loan forgiveness and the confusion at FedLoan Servicing was resolved.

Every year my office assists thousands of residents just like Meredith obtain the benefits and services they deserve from the federal government. Last year alone, my office saved constituents nearly $1.5 million dollars. If you need help working with a federal agency such as the Social Security Administration, Medicare, or the VA, please contact my Norwich office at 860-886-0139.